Subject: Re: WWD Wrong item/ 8398887966/ home centre
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Asjad Hussain <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 10 Nov 2020 18:14:01 -0700 (MST)

Hi Team, 

Please assist in closing the below case for KW HC, the case was already escalated to the concerned as per the matrix however, no response on the same. Customer has reported a missing Night Stand in the below 5 piece item and is asking to either arrange the missing Night stand or to arrange collection for the whole item for a return and refund or exchange. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, November 8, 2020 9:23:19 PM 
Subject: WWD Wrong item/ 8398887966/ home centre 

Hi Team, 

Problem Statement: WWD Wrong item 
Order Date : Aug 23, 2020 
Order ID: 8398887966 
Tracking ID: 00118000018585234 

Assistance Required: Return or exchange ( Night stand for the item 161342925 - - Ventura 5-Piece King Bedroom Set - 180x210 cm) 

Issue Description: The customer is asking for return and refund/ exchange of the the item. So we request you to check this concern and let us know if we can offer return or exchange to customer as the nightstand was not sent to the customer. 
​ 
Kindly check the picture and advise. 

Thanks 
Asjad.