Subject: WWD Refund - 7404490395
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, hemyar nasser <[email-masked]>
Date: Tue, 10 Nov 2020 14:38:14 -0700 (MST)

Hi Team, 

Please assist in refunding the following order: 7404490395 

Order placed on Sep 23, 2020 and still not delivered. As per child ticket:1516783, recent update is from Siny Jacob and he mentioned that the order was scheduled to be delivered on Sep 30, 2020. The ticket has been closed. Customer no longer wish to receive this order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "hemyar nasser" <[email-masked]> 
Sent: Friday, October 30, 2020 4:53:18 PM 
Subject: Re: Cancellation - 7404490395 

Hi Team, 

Please assist in cancellation of the following order: 7404490395 

Order placed on Sep 23, 2020 and still not delivered. Customer no longer wish to receive this order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 17 October, 2020 04:21:25 
Subject: Cancellation 

Hi team 

Problem Statement: Cancellation . 
Order Created: Sep 23, 2020 
Order Number: 7404490395 
Tracking ID: 00118000011228808 
Assistance Required: Need urgent cancellation . 
Issue Description: the customer is complaining about late delivery. the order placed on Sep 23, 2020 and yet not shipped, we escalated as child ticket but order status still the same SUBMITTED_TO_WAREHOUSE . 

Regards 
Hemyar.