Subject: Re: OVC Refund issue // 8394944285
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 07:03:08 -0700 (MST)

Hi Team, 

Any update? 

Regards 
Ataullah 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, October 20, 2020 10:29:57 AM 
Subject: OVC Refund issue // 8394944285 

Problem Statement: OVC Refund issue 

Order Date: Jul 31, 2020 
Order ID: 8394944285 
Refund Transaction ID; 202021551102132 
Date of Transfer Money; 8/5/20 

Assistance Required: Need to recheck the refund has beed transfered or not. 
Issue Description: As per Hybris, The refund has been initiated from our end on 8/5/20, but the customer claiming he did not receive the amount, however the refund transaction ID and customer card details "in that the refund has been initiated from our end" shared with the customer but the customer is saying he was contacted with Bank but they told them there is no transaction. 
​ 
Please check the issue and advise us further ASAP 
Regards, 
Syed Ataullah