Subject: Re: Extra delivery charges/ 6484065062
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 06:45:02 -0700 (MST)

Hi Team, 

Kindly help in closing the case. 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 31 October, 2020 18:39:40 
Subject: Re: Extra delivery charges/ 6484065062 

Hi Team, 

Any update? 

From: "ALL RUH OPS - Landmark" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ramez Grada" <[email-masked]>, "AbdelKader Salameh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Arish Laila" <[email-masked]> 
Sent: Sunday, 25 October, 2020 13:18:42 
Subject: RE: Extra delivery charges/ 6484065062 

Dear, 

As per concerned team, shipment moved under cc charges from your side. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Sunday, October 25, 2020 5:22 AM 
To: AbdelKader Salameh <[email-masked]>; Ramez Grada <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; ramesh gottimukkala <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>; escalations dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; Arish Laila <[email-masked]> 
Subject: Re: Extra delivery charges/ 6484065062 
Importance: High 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

Kindly assist us on the below case. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "AbdulrahmanMoha" < [ mailto:[email-masked] | [email-masked] ] >, "Ramez Grada" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "ramesh gottimukkala" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 13, 2020 5:36:34 PM 
Subject: Re: Extra delivery charges/ 6484065062 

+Arish and Ramesh 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "AbdulrahmanMoha" < [ mailto:[email-masked] | [email-masked] ] >, "RamezG" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 13, 2020 5:33:55 PM 
Subject: Re: Extra delivery charges/ 6484065062 

Hi Team, 

In the refernece to the tracking number 45944622824, the customer is complaining that he was charged extra SAR168 by the courier team. 

Attaching the screenshot of the payment as well, and requesting you to provide us the solution in this case asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "AbdulrahmanMoha" < [ mailto:[email-masked] | [email-masked] ] >, "RamezG" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 13, 2020 5:28:32 PM 
Subject: Re: Extra delivery charges/ 6484065062 

Hi Team, 

Can you please provide us the assistance in the below case asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 20, 2020 7:04:50 PM 
Subject: Re: Extra delivery charges/ 6484065062 

did you check this concern first with the courier team? 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 20 September, 2020 19:00:53 
Subject: Re: Extra delivery charges/ 6484065062 

Hi team, 

kindly help in the below case 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 14 September, 2020 15:01:38 
Subject: Extra delivery charges/ 6484065062 

Hi team, 

with reference to order number: 6484065062 

Tracking id: 45944622824 

The total cost of the order was SAR326.00 but the customer is claiming that SAR 168 was charged extra by the courier team at the time of delivery. 

kindly check the attachment and advise. 

Regards, 

Asjad.