Subject: RE: Order Status Issue - 6225574196, 6226833579, 6227445050
From: Mohd Imran <[email-masked]>
To: Shatakshi Pandey <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 10 Nov 2020 12:08:43 +0000

Hi @Shatakshi Pandey<mailto:[email-masked]>,

Please assist on the issue, customer’s below 3 orders (COD) are marked as NDR. However, customer successfully received the delivery and paid. Now he wanted to return some item and due to NDR status return cannot be created.

6225574196, 6226833579, 6227445050

Need your help & suggestion on this.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, November 10, 2020 3:55 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Order Status Issue - 6225574196, 6226833579, 6227445050

External email sender, please take precaution.
Hi Team,

Customer has confirmed receiving the following order numbers: 6225574196, 6226833579, 6227445050

However, as per hybris all of these orders are marked as NDR and has been processed as NDR already. Customer wants to return items in all of these orders and is unable to as the status is already updated to NDR.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 3:20:18 AM
Subject: Orders recieved and marked as NDR

Hi team,
With reference to order no 6225574196 / 6226833579  / 6227445050
the customer claims that he has recieved all the three order and he want to return some items in all the three orders .However,All the three order marked as NDR .
Kindly check and advice us ASAP

Warm Regard,
Ezzaldeen

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