Subject: Re: Refund approval/8201102597 Homecentre
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 01:38:34 -0700 (MST)

Hi Team, 

Kindly help in closing the case. 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 31 October, 2020 18:03:56 
Subject: Re: Refund approval/8201102597 Homecentre 

Hi Team, 

any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 25 October, 2020 19:55:19 
Subject: Refund approval/8201102597 Homecentre 

Hi Team, 

Problem Statement: Missing items 

with reference to ticket id: 1458807 
Order Date : Sep 2, 2020 
Order ID: 8201102597 (Homecentre) 
Tracking ID: FP09031000983 
Total cost of the missing items: KWD13.00 
Assistance Required: Need Refund approval. 

Issue Description: Customer placed order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items has been Delivered from our side. 

Case history: 1 ITEMS OUT OF 3 IS MISSING,. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing items are: 156724679 - - Zivi Handcrafted Laundry Basket with Lid quantity 2 KWD13.00 

we have already escalated to the warehouse for the same but we are informed that the items have been shipped in one container. 

kindly provide us the refund approval so that the ticket can be closed. 

Regards, 
Asjad