Subject: RE: Product Inquiry - 8211325928
From: Adeline Neha Gomes <[email-masked]>
To: Harshit Luthra <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Syed Adeel Zaki <[email-masked]>
Date: Tue, 10 Nov 2020 07:19:48 +0000

Hi @Harshit<mailto:[email-masked]>,

As per buyer’s confirmation it’s only Microwave safe.

Regards
Adeline

From: Harshit Luthra <[email-masked]>
Sent: Monday, November 9, 2020 11:28 AM
To: Jessie Caparas <[email-masked]>; Adeline Neha Gomes <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Syed Adeel Zaki <[email-masked]>
Subject: RE: Product Inquiry - 8211325928

Hi Jessie,

You can direct all product inquiries to me and I’ll loop in the appropriate person from the e-com team.

@Adeline<mailto:[email-masked]> Hi Adeline, for SKU 159996678, can you pls check and confirm with the buyer if the item is microwave and freezer safe?

Thanks & regards,
Harshit
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 11:41 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Product Inquiry - 8211325928
Importance: High

@Harshit Luthra<mailto:[email-masked]>

Can you please advise who we can email for product inquiries such as the below?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 1:31 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Product Inquiry - 8211325928

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. The item is from Homecentre and the order is Kuwait HC. We are unable to locate an email address for product inquiry in the KW HC Matrix.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 November, 2020 23:27:07
Subject: Product Inquiry - 8211325928

Hi Team,

With reference to the order number: 8211325928

Customer wish to know if the following item: 159996678 - - Spring Flower Espresso Cup and Saucer Set, is dishwasher safe, microwave safe, freezer safe and food safe.

Please assist in getting these details.

Thank you for your help!

Regards,
Apoorv

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