Subject: RE: Homecentre Chats received
From: Jessie Caparas <[email-masked]>
To: Ronnie Dsouza <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 05:24:40 +0000

Sure. Will monitor.

Thanks @Ronnie Dsouza<mailto:[email-masked]>

@Shakeeb Arsalan<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> @Fauzan  Ahmad . Musalman<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Please update and let me know if this is still happening.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Ronnie Dsouza <[email-masked]>
Sent: Monday, November 9, 2020 3:19 PM
To: Jessie Caparas <[email-masked]>
Subject: Re: Homecentre Chats received

So, I have disabled the Bot to Agent transfer. So lets see if you still get conversations from HC.

--
Ronnie D'souza
Product Analyst
Web Team | Landmark Group
m: +971507025331
t: +97145172139

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Monday, November 9, 2020 at 2:57 PM
To: Ronnie Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: FW: Homecentre Chats received
HI @Ronnie Dsouza<mailto:[email-masked]>

More samples for us to check related to HC KSA Chats.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 2:38 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Homecentre Chats received

External email sender, please take precaution.
Hi Team,

PFA, as for the past 2 days we are getting chats from KSA / UAE Homecentre and the number of these chats has increased today significantly.
Kindly check and do the needful.

Regards
Shakeeb
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