Subject: Re: Refund not initiate / 6224166028
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 9 Nov 2020 16:28:33 -0700 (MST)

Hi Team, 

Please assist in closing the below case. Customer has returned the items for the following order: 6224166028 which was raised via Child ticket 1612047 to process however, no action has been taken yet. Case is pending since 2 months. 

Please look into this and assist in closing the same. Thank you for your help! 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, November 2, 2020 11:43:10 AM 
Subject: Refund not initiate / 6224166028 

Hi Team, 

The return item has been delivered to the warehouse but amount has not refunded so we have escalated to the warehouse but still we have not received any response from their side. 

So we request you please do the needful and help us to resolve the case as soon as possible. 

Order ID: 6224166028 
Tracking ID: 46132113661: I231D38 
RMA: 1000004951 

Ticket number: 1487965 
Child Ticket numbre: 1612047 

We are looking forward to your reply. 

Regards 
Rehan