Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 13:42:49 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Good evening,</div>
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Thanks for your swift response to resolve the issues. Below is my reply against two orders:</div>
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<span style='font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><br>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style='font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'>Order number 6238057003: I
 have returned the items to Splash store in Muzahmiya and collected the receipt.</span><br>
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<span style='font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><br>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style='font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'>Order number <span style="background-color:rgb(255, 255, 255);display:inline !important">6226486214:
 I have updated the address against the link I received in another email and now waiting for the courier company to contact me. See the below screenshot. Kindly keep the return request for this order open.</span></span>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style='font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important">Regards,</span></span>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style='font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important">Imran</span></span>
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<span style='font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important"><img style="max-width: 100%; user-select: none" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2NDUwNzMzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6dmA1ww-nvxtsO-M2SOtaB9eHE58GdfNGO6UYtGA0lU"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, November 9, 2020 1:32 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Returns
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1656007</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1656007<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<span>-</span>-</div>
<div dir="ltr">Apoorv Joshi : </div>
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<div dir="ltr">Hi Imran,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused however, we have checked and would like to share the following details with you:</div>
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<div dir="ltr">1. 6226486214: We have created a fresh return request for this order at this time, we request you to please check your registered email address, you must have received an email from us containing a link. Please click on that link and enter your
 address and contact details. Once done please let us know, also please make sure to check the spam/junk folder for the email as well.</div>
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<div dir="ltr">2. 6238057003: Yes you can return the items that you wish to return to any nearby Splash/Centrepoint Store at this time. Please simply provide them with your invoice or the order confirmation email at the time of returning and they will be happy
 to assist you with the same.</div>
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<div dir="ltr">​We are looking forward to hear from you soon. Thank you for your help!</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656007