Subject: RE: Refund pending: Case id - 1535205 Order Number: 9604687528
From: Jessie Caparas <[email-masked]>
To: Eugene Ocoy <[email-masked]>, Mohd Imran <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Mon, 9 Nov 2020 10:19:06 +0000

Hi Dhan,

Never mind, it has been processed by CONLOC.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Eugene Ocoy <[email-masked]>
Sent: Monday, November 9, 2020 2:09 PM
To: Mohd Imran <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>; Shatakshi Pandey <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: RE: Refund pending: Case id - 1535205 Order Number: 9604687528

Hi Imran,

Its processed done.

RETURN_ORDER
PALLET_CODE
SALES_ORDER_NO
ORG_CODE
ORDER_DATE
STATUS
COURIER_PARTNER
AWB_NO
CLASSIFICATION
RETURN_CREATE_DATE
LAST_UPDATE_DATE
USER_ID
ITEM_ID
CONCEPT_ID
RETURN_QTY
RECEIVED_QTY
EXCESS_QTY
DAMAGE_QTY
DAMAGE_REASON_CODE
EXCESS_DAMAGE_QTY
IS_LMG_ITEM
IS_ORDER_PART
MISSING_QTY
MISSING_REASON_CODE
ORDER_QTY
UNEXPECTED_QTY
ITEM_NOT_PACKED_YET
RI_PACKING_IN_PROGRESS
RI_PACKED_DISPATCHED
1000095218
U092112474
9604687528
LMG_UAE
2020-10-23T09:08:47.000+04:00
CLOSED
LMG
RP102320000661
RVP
2020-10-23T09:09:03.000+04:00
2020-11-09T10:06:19.000+04:00
155129
161979714
1
1
1

In reading Shatakshi ,  the order prcessed under RP102320000661

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Eugene Ocoy
Sent: Monday, November 09, 2020 12:31 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund pending: Case id - 1535205 Order Number: 9604687528

Hi Shatakshi / Jessie,

It’s the same case this order # 9604687528 this is the awb mentioned in the box SD000093307, but as per the new tracking RP102320000661?

Shall we proceed process RP102320000661 instead of SD000093307? Kindly confirm

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 09, 2020 12:17 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund pending: Case id - 1535205 Order Number: 9604687528

Hi @Eugene Ocoy<mailto:[email-masked]> @Con Loc<mailto:[email-masked]>@Deepak Damodaran<mailto:[email-masked]>,

Order is returned, please check and process below refund.

Case id - 1535205
Order Number: 9604687528
Order Created: 9/25/2020
Return AWB # RP102320000661
RMA - 1000095218

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 6:56 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund pending: Case id - 1535205 Order Number: 9604687528

External email sender, please take precaution.
Hi Team,

Please check the below case and advise.

Regards
Shakeeb
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 12:13:05 PM
Subject: Refund pending: Case id - 1535205 Order Number: 9604687528

Hi Team,

Kindly note that as per the Babyshop home delivery team the item has been returned to the warehouse still the refund for the same has not been initiated.

We request you to please see the below screenshot for your reference and process the refund for RMA - 1000095218

Problem statement: Refund Not initiated yet

Child ticket# - 1611672

Case id - 1535205
Order Number: 9604687528
Order Created: 9/25/2020

RMA - 1000095218

Assistance Required: Process the refund on priority

Regards,
Manish

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1OTY2NjY5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rYUNcTbRg3fYId8HsYaXMhbOTEypNuuoguOmskjP_BI]

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