Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 9 Nov 2020 06:17:57 +0000

Hi Apoorv,

The refund processed successfully 14-10-2020.

Please close the case.

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]>
Sent: Sunday, November 8, 2020 11:58 PM
To: Mohammed Athar <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Customer complaining that for Order ID 6202797609, he was charged twice

External email sender, please take precaution.
Dear All,

Kindly update on the below case.

Regards,
Apoorv

________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 3, 2020 2:42:20 AM
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice

Hi Malik,

Reminder!!!

From: Mohammed Athar
Sent: Saturday, October 31, 2020 2:40 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice

Hi Malik,

Please update in shared tracker.

Thanks & Regards,
Athar Mohammed,

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 12:14 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer complaining that for Order ID 6202797609, he was charged twice

External email sender, please take precaution.
Hi Team,

Kindly advise if there is any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 2:57:29 PM
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice

Hi Seeta,

Noted.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 5:01 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer complaining that for Order ID 6202797609, he was charged twice

External email sender, please take precaution.
Hi Malik,

Below are the customer's details:

Name: KHAN AFZAL
Bank: SABB
Branch: Makkah Road
Account: 026371526001
IBAN: SA3545000000026371526001
Type of account: Current
Thanks & Regards,
Seeta Kunwar

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 8:00:04 PM
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice

Thanks Athar.

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> – please update correct IBAN as below incomplete.

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 11:34 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice

Date
HijraDate
Time
Description
Remarks
Credit
28/06/2020
07/11/1441
04:33
Merchant Payment
P1000000000004754703/TT5RTGU1593351053063 Payment
1,919.68

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 10:32 AM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice

Hi Athar,

Tnx ID P1000000000004754703
Date : 28-06-2020
Amount SAR 1950.40

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 11:10 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice

Hi Malik,

It’s a SADAD transaction for order id 6202797606, please provide the Transaction Id to check & confirm you at the earliest.

Thanks & Regards,
Athar Mohammed,

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 10:07 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice

Hi Athar,

Please confirm if amount received at company statement.

Order ID 6202797606

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 5:41 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Customer complaining that for Order ID 6202797609, he was charged twice
Importance: High

External email sender, please take precaution.
Hi Malik,

Kindly assist us in below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 03:11:39
Subject: Customer complaining that for Order ID 6202797609, he was charged twice

Hi Team,

With regards to Order ID 6202797609, the customer is complaining that he was charged twice for the order, once from Sadad and the other by card. The card order was placed successfully under the above mentioned order number. But, the SADAD payment was not placed and his account was debited.

The transaction ID for SADAD is P1000000000004754703 and the customer's bank account details are:

Name: KHAN AFZAL
Bank: SABB
Branch: Makkah Road
Account: 026371526001
IBAN: SA35450000000263715260
Type of account: Current

Kindly assist.

Regards,
Nikhil.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com