Subject: RE: Refund Not initiated yet: case id - 1608856 Order Number: 7406912916
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 8 Nov 2020 09:19:01 +0000

Hi Fauzan,

Please find the below:

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, November 7, 2020 5:20 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Not initiated yet: case id - 1608856 Order Number: 7406912916
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #7406912916

Kindly assist us to process the below RMA (1000057989) with value (BHD5.7) as it has been returned to Conloc under AWB: 45444123384  on 15 Oct 2020. as we are not getting any updated from child ticket.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 5:52:59 PM
Subject: Refund Not initiated yet:  case id - 1608856 Order Number: 7406912916

Hi Team,

We are not getting any response on the child ticket# 1609464 which was created on 10/22/2020.

Please note that as per the customer the below items has been collected under the AWB 45444123384 and the collection reference J128D50 However refund is pending.

We request you to please check if we have received the items at the warehouse If yes then please process the refund for the same.

Problem statement: Refund Not initiated yet

case id - 1608856
Order Number: 7406912916
Order Created: 10/7/2020
Tracking id - HAWB 45444123384 Reference 161716191
Collection reference: J128D50

Return request created: 10/10/2020

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse still the refund for the same has not been initiated.

Regards,
Manish

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