Subject: Re: Refund Approval // 1607240 // 9608189297
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 7 Nov 2020 02:46:23 -0700 (MST)

Hi Team, 

Customer is chasing their refund on regular basis. 

Kindly update us. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 27 October, 2020 10:23:09 
Subject: Refund Approval // 1607240 // 9608189297 

Hi Team, 

Problem Statement: Refund Approval for return item. 
Ticket ID:1607240 
Order Date: Oct 14, 2020 
Order ID: 9608189297 
Return AWB: 46040118132 
Total Order Value: AED 135 

RMA: 1000074493 

Issue Description: Customer is complaining that he raised a return request for 3 items and handed over them to the courier team.As per the courier team, they have returned the items back to Warehouse without checking the quantity. 

As per the update from Warehouse, only 2 items were returned. The item: 162594101 - Calvin Klein - Calvin Klein Sheer Beauty Eau De Toilette Perfume for Women - 100 ml was missing under returns. 

Case History: Customer has contacted us for the first time regarding this complaint. 

Assistance Required: Request you to provide a refund approval of AED 135 so that we can close this case. 

Thank you for your help! 

Regards, 
Nitesh