Subject: Refund not processed
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 7 Nov 2020 02:00:36 -0700 (MST)

Hi Team, 

below case the refund not processed for the same customer, we have escalated to WE for refund but no response under ticket 1621247. 

1- Problem Statement: Refund Not Proccessed 
Order Date : Aug 9, 2020 
Order ID: 6214809618 
Return Tracking ID: 46071595382;H133D7C 
RMA: 24070044 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 4 items and we have checked with the tracking number that the items have been delivered to the warehouse but according to the hybris the refund has been not processed yet, So we request you to check under RMA 24070044 and kindly process the refund as soon as possible. 

2- Problem Statement: Refund Not Proccessed 
Order Date : Aug 15, 2020 
Order ID: 6216071915 
Return Tracking ID:46172435024;H22C701 
RMA: 24070340 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 2 items and we have checked with the tracking number that the items have been delivered to the warehouse but according to the hybris the refund has been not processed yet, So we request you to check under RMA 24070340 and kindly process the refund as soon as possible. 

3- Problem Statement: Refund Not Proccessed 
Order Date : Aug 19, 2020 
Order ID: 6217201692 
Return Tracking ID:46172599815;H23F9F1 
RMA: 24070602 
Assistance Required: Process the refund as soon as possible