Subject: Re: refund approval case ID: 1617366
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 7 Nov 2020 00:28:14 -0700 (MST)

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 31 October, 2020 12:09:03 
Subject: refund approval case ID: 1617366 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1617366 

Order Date : 15-Oct-2020 

Order ID: 6233124163 

Tracking ID : RP1017200100018 

Total Price : 28.35 KSA 

Issue Description : 
The order was placed on 15-Oct-2020 and he raised a return request on 17/10/20 and he handed over the items to the courier partner on 17/10/20 as per the customer , he did not have any return receipt to share except the number of courier boy who picked up the item . you can refer to the attachment for the number of courier boy. 

items detail: 
162436769 - - Star Print Jeggings and Elasticised Waistband SAR 31.50 max QTY1 

Case history : The customer reached out to us on 25 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 03/08/20 and this is his 9th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif