Subject: New Reply Received - Re: Your refund is on its way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 11:17:42 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>Thank you for your response.</div>
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<div>On Fri, 6 Nov 2020 at 1:29 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Hina,</div>
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<div dir="ltr">Thank you for your prompt response.</div>
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<div dir="ltr">We sincerely apologize for the unexpected delay it has taken for the refund of the fifth item. We can understand your frustration regarding the same and we would like to assure you that this is definitely not the kind of experience that we want you to have when shopping with us. Our returns are meant to be a hassle free process.</div>
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<div dir="ltr">We are trying our best to make sure the refund for this item is processed on priority and we do understand there is an unexpected delay from our end. We will feel same as you if we were in the same shoes as you. We request you to please allow us some more time and we will get this resolved asap.</div>
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<div dir="ltr">We appreciate your continued patience and understanding.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1633650