Subject: Refund approval. case ID: 1573269
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 2 Nov 2020 03:34:27 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 
Ticket id : 1573269 

Order Date : 15-Apr-2020 
Order ID: 6482228086 
Tracking ID: 45945596970;D28B81E 

Total Price : 278 KSA 

Issue Description : 
The order was placed on 14-Apr-2020 and he raised a return request on 27/04/20 and he handed over the items to the courier partner as per the customer , he did not have any return receipt to share. 

items details: 
162149087 - - Sustainable Schiffli Detail Off Shoulder Dress with Short Sleeves SAR 129.00 SPLASH QTY 1 
162143442 - - Iconic Printed Maxi Shirt Dress with Long Sleeves and Pocket Detail SAR 149.00 SPLASH QTY 1 

Case history : The customer reached out to us on 10 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 14/04/20 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif