Subject: Fatal Cases for the month of October
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 2 Nov 2020 00:07:39 -0700 (MST)

Hi Ala, 

PFB fatal cases you did last month (Oct), and I want you to go through with the details and make sure that the same thing won't happen again. 

	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 
1560608 	NA 	6-Oct-20 	8-Oct-20 	0% 
1563713 	8376750091 	7-Oct-20 	11-Oct-20 	0% 
1560550 	6227906149 	7-Oct-20 	11-Oct-20 	0% 

Reason for Fatel : 

1560608 NA: The customer is asking about random item if he can find in the stores (He specified the stores), and you asked him to put his email in the notify me section. 

You should have informed the customer that Online and Offline stores are 2 different platforms and for the products in the stores you have to advise him to check at the store and at the same time provide him the link of the similar items we have online. 

1563713 8376750091: The reply is not related to the customer concern, as the customer is from KSA and you were mentioning order from KW. 

1560550 6227906149: (Wrong content) You have confused My credit with the bank transfer, As you informed the customer ((the refund initiated to your my credit and will take 7/14 business days according to your bank)) 

C heck your Emails Score for the month of October: 75% 

Please Note that our Quality Benchmark is 85% and you have to improve your emails quality to exceed it.(Go through the parameters we are using while auditing and follow the same instructions shared with you in order to improve the quality and exceed the benchmark) 

Regards 
Shakeeb