Subject: Re: Wrong Delivery // 6229312359 // 1573176
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 1 Nov 2020 20:16:39 -0700 (MST)

Hi Team, 

Customer is chasing us for update. Kindly assist us. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 21 October, 2020 15:07:18 
Subject: Wrong Delivery // 6229312359 // 1573176 

Hi Team, 

Problem Statement: Wrong Delivery 

Order Date : Oct 2, 2020 

Order ID: 6229312359 
Tracking ID: SD000114916 
Assistance Required: Need further assistance 

Issue Description: As per the status, order has been delivered, however customer is complaining that he updates a wrong contact number, due to which the order has been delivered to wrong person. Customer contacted to the person whom the order was delivered, however he refused to return it. Courier team also shared the proof of deliver as attached. 

Amount paid by the customer: SAR55.00 

Customer is now chasing us to find a resolution as the order was paid. Kindly look into this issue and do the needful. 

Regards, 
Nitesh