Subject: FW: Store Complaint: Urgent - 1621188
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 1 Nov 2020 11:17:36 +0000

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Praveen Jawadi <[email-masked]>
Sent: Sunday, November 1, 2020 2:19 PM
To: Jessie Caparas <[email-masked]>
Subject: FW: Store Complaint: Urgent - 1621188

FYI

From: Editha Pilapil <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 1, 2020 9:36 AM
To: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store Complaint: Urgent - 1621188

Hi Sir,

Good morning.

Resolved last Oct 28,2020.
Same day mail was sent.
I have resend the mail to you.

Thanks,
Editha Eser
From: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 1:40 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Editha Pilapil <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint: Urgent - 1621188

Hi Editha

Can you confirm that the below customer concern has been closed.

Regards
Praveen Javvadi

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 1:15 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint: Urgent - 1621188
Importance: High

@Praveen Jawadi<mailto:[email-masked]>

Kindly see the below complaint from a customer related to a store purchase.

Name: Sharmina Puthanpurayil
Contact Number: 0507842696

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 9:45 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint: Urgent - 1621188

External email sender, please take precaution.
Hi Team,

Please assist in closing the below store complaint.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Praveen Jawadi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 October, 2020 21:45:37
Subject: Store Complaint: Urgent - 1621188

Hi Team,

Customer reported that she purchased an item from the Centrepoit Ibn Batuta Mall which was sold to her for AED 79 but when she went home and saw the tag of the item, it showed AED 77 as the price. Customer is saying she feels cheated because of that reason and is threatening for consumer court. Customer is also saying that if the complaint is not resolved within 48 hours she will file the complaint with consumer court directly.

Please find attached the image of the item, invoice, tag of the item. Also, below are the customer's contact details, request you to please arrange a call with customer on urgent basis regarding the same.

Name: Sharmina Puthanpurayil
Contact Number: 0507842696

Thank you for your help!

Regards,
Apoorv

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