Subject: Re: Missing items/ 6232950478
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 1 Nov 2020 03:51:17 -0700 (MST)

Hi Team, 

Please Advise regarding the following case. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 31, 2020 5:02:24 PM 
Subject: Missing items/ 6232950478 

Hi Team, 

Problem Statement: (Missing items) 
Order Date : Oct 14, 2020 
Order ID: 6232950478 
Tracking ID: 46287510312 
Assistance Required: Need missing item 
Child ticket: 1609903 (created on 22nd of Oct but no response yet) 
Issue Description: Customer placed order for 12 items but as per the customer he has only received 11 items, Under the consignment details we can see that all 12 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 12 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 161236097 - - Luxury Drylon Textured Contour Mat - 49x61 cms quantity 2 SAR107.86 

Regards, 
Asjad.