Subject: Re: Extra amount refunded // 7401374757
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Megh singh <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, nooruddeen othiyil <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 31 Oct 2020 09:09:58 -0700 (MST)

Hi Team, 

Please advise on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Megh singh" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "nooruddeen othiyil" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 14, 2020 5:37:08 PM 
Subject: Re: Extra amount refunded // 7401374757 

Hi Team, 

Can you please let us know what can be done in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "megh singh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "nooruddeen othiyil" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, October 13, 2020 11:42:57 AM 
Subject: RE: Extra amount refunded // 7401374757 

Hi Shakeeb, 

Please take it to customer care. 

We don’t have customer transactions history. 

Kind regards 

Megh 

From: Shakeeb Arsalan 
Sent: Tuesday, October 13, 2020 7:56 AM 
To: Megh singh <[email-masked]>; Nooruddeen Othiyil <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Extra amount refunded // 7401374757 

External email sender, please take precaution. 

Hi Team, 

Any Update ? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Megh singh" < [ mailto:[email-masked] | [email-masked] ] >, "Nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 10, 2020 7:15:10 PM 
Subject: Re: Extra amount refunded // 7401374757 

Hi team, 

Please assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 10, 2020 7:01:22 PM 
Subject: Re: Extra amount refunded // 7401374757 

Hi Team, 

Ticket id: 1457975 

Problem Statement: Extra amount refunded 

Order Date: Sep 9, 2020 

Order ID: 7401374757 

RMA: 43395219 

Tracking ID: 45443567131;I07FE88 

Assistance Required: Need urgent Refund 

Issue Description: The customer create a return request for all 14 items and returned only 4 items out of them. Now the refund has been processed for all the 14 items i.e, BHD 52.4 

​ 

The name of the return items are: 

​ 

161579893 - - Sustainable Plain Jog Pants with Pocket Detail and Drawstring 

161426502 - - Raglan Sleeves T-shirt with Plain Jog Pants 

161426506 - - Full Length Plain Pyjamas with Pocket Detail and Drawstring 

162159033 - - Full Length Solid Jog Pants with Pocket Detail and Drawstring 

​ 

And the total cost of the 4 returned item is BHD 16.79. 

​ 

Now, customer wants to repay the extra money BHD 35.61 and we request you to please and look into this. 

Thank you for your help 

Regards, 

Shivani 

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