Subject: Re: Order ID not Available//[email-masked]
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mohd Zafar <[email-masked]>
Date: Sat, 31 Oct 2020 02:39:27 -0700 (MST)

Dear Athar, 

Can you please share with us the refund date. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Mohd Zafar" <[email-masked]> 
Sent: Saturday, October 31, 2020 2:51:45 PM 
Subject: RE: Order ID not Available//[email-masked] 

Hi Jessie, 

We have received the payment from the customer. Please refer to the below screenshot FYI & for this customer refund already done. 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

17/06/2020 	

25/10/1441 	

06:34 	

Merchant Payment 	

P1000000000004748399/4JI5ENF1592364707935 Payment 	

221.45 

Thanks & Regards, 

Athar Mohammed, 

From: Jessie Caparas <[email-masked]> 
Sent: Saturday, October 31, 2020 8:15 AM 
To: Mohammed Athar <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]> 
Subject: FW: Order ID not Available//[email-masked] 

Can you please help check on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 30, 2020 8:01 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order ID not [ mailto:Available//[email-masked] | 
Available//[email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order ID not [ mailto:Available//[email-masked] | 
Available//[email-masked] ] 

Hi Team, 

The customer has provided his bank details: 

Al-Rajhi Bank (Al-Nuzha Branch) 

Account holder name: Dedication Hassan Ali Al-Muhammadi 

Account number / 445000010006080242363 

IBAN Number / 

SA8480000445608010242363 

Regards, 

Ebrahim Hageb 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order ID not [ mailto:Available//[email-masked] | 
Available//[email-masked] ] 

Hi Team, 

Customer's email: [ mailto:[email-masked] | [email-masked] ] 

Phone number: +966545095494 

The customer has not received any order details as he has shared with us payment transaction. 

Please check and assist on the same. 

Regards, 

Ebrahim Hageb 

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