Subject: Re: Refund not processed
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 31 Oct 2020 02:33:16 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, October 26, 2020 4:17:06 PM 
Subject: Refund not processed 

Hi team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 22, 2020 
Order ID: 8204219698 
Return Tracking ID: RP09230002404 
RMA: 43451016. 

Issue Description: We have escalated to WH to process the refund under child ticket 1582109, they reply" please be informed once we receive we will process ASAP". 

By tracking the items delivered to WH, and the customer confirm the same information. 

Kindly check it and advise. 

Regards,