Subject: RE: Refund to be process(6221627904)
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 31 Oct 2020 09:15:56 +0000

Hi @Fauzan<mailto:[email-masked]>,

Raise JIRA to process RMA as per customer words if he is claiming that he returned 2 items.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 31, 2020 8:45 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund to be process(6221627904)
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order ID: 6221627904
Return Tracking ID: 46178241885
RMA 24135532
RMA Value: SAR170

Customer raised a return request for 02 item and as per customer she handed over all 02 items to the courier team and as per the courier team they delivered the items to the warehouse on Sep 21, 2020. But according to the hybris the refund has been not processed for 02 items.

Kindly assist us to process the RMA.

Regards,
Fauzan

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 12:12:02 PM
Subject: Refund to be process(6221627904)

 Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 05, 2020
Order ID: 6221627904
Return Tracking ID: 46178241885
Assistance Required: Need Urgent refund

Issue Description: Customer raised a return request for 02 item and as per customer she handed over all 02 items to the courier team and as per the courier team they delivered the items to the warehouse on Sep 21, 2020.

But according to the hybris the refund has been not processed for 02 items, So we request you to check under RMA 24135532 how many item has been received in our warehouse.

Regards,
Abhishek Borgaonkar

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