Subject: FW: Kindly assist with ticket ID 1523695
From: Jessie Caparas <[email-masked]>
To: Prakash Iyangar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 31 Oct 2020 05:19:59 +0000

Hi Prakash,

Customer claims to have made a return for the below order however tracking records is invalid and we are unable to track as well as CONLOC.

The customer has been with us since 2018 and has made multiple orders and kept on insisting the return has been made for the below order:

Order ID
Order Date
Returned Item ID
Return AWB
Return Request Date
Concept
Amount
9603224556<callto:9603224556>
16/09/20
162140249, 162212016<callto:162140249,%20162212016>, 162088473, 162078004<callto:162088473,%20162078004>
46038149754
20/09/20
MAX
AED 54.00

Please advise if we can refund.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 30, 2020 7:16 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Kindly assist with ticket ID 1523695

External email sender, please take precaution.
Hi Jessie,

With regards to the above, all the orders are for the same customer and the customer is with us since Oct 2018 and have completed more than 150 orders with us.

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 27 October, 2020 00:34:08
Subject: RE: Kindly assist with ticket ID 1523695

Hi Apoorv,

2 more details needed:

Do all of these belong to 1 customer?

What’s the order history?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 6:42 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Kindly assist with ticket ID 1523695

External email sender, please take precaution.
Hi Jessie,

Please find below the requested information.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 October, 2020 20:08:53
Subject: Fwd: Kindly assist with ticket ID 1523695

Dear Team,

Please find below as requested:

Order ID
Order Date
Returned Item ID
Return AWB
Return Request Date
Concept
Amount
9603224556<callto:9603224556>
16/09/20
162140249, 162212016<callto:162140249,%20162212016>, 162088473, 162078004<callto:162088473,%20162078004>
46038149754
20/09/20
MAX
AED 54.00
9604172358<callto:9604172358>
21/09/20
162232086, 162232095<callto:162232086,%20162232095>, 162232059, 162232077<callto:162232059,%20162232077>, 161308945, 162342270<callto:161308945,%20162342270>, 162186741, 162128883<callto:162186741,%20162128883>, 162193380
46038433663
23/09/20
SPLASH
AED 236.70
9602866015<callto:9602866015>
13/09/20
162232096
No AWB as CnC Order
23/09/20
SPLASH
AED 27.00
9602840107<callto:9602840107>
13/09/20
161568730
46038139254;I20028D
19/09/20
SPLASH
AED 16.20
9602180512<callto:9602180512>
09/09/20
161887075, 161571802<callto:161887075,%20161571802>, 162342274, 162129016<callto:162342274,%20162129016>
46038133540;I20FBFF
17/09/20
SPLASH
AED 96.30

Kindly assist,

Regards,
Nikhil.

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 23:10:43
Subject: RE: Kindly assist with ticket ID 1523695

Hi Fauzan,

9603224556- 46038149754 invalid
9604172358 - 46038433663 invalid
9602866015 - return will happen if customer fills out the email sent to confirm the pickup location
9602840107 - 46038139254 invalid
9602180512 - 46038133540 invalid

Please bifurcate the items received against each order with item ID, concept and amount.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 10:07 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Kindly assist with ticket ID 1523695
Importance: High

External email sender, please take precaution.
Hi Jessie.

Kindly assist us on the below case, customer is chasing us for refund.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 9:01:58 AM
Subject: Re: Kindly assist with ticket ID 1523695

Hi Jessie,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 16:54:42
Subject: RE: Kindly assist with ticket ID 1523695

Hi Fauzan,

Still checking with WH on this.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 6:42 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Kindly assist with ticket ID 1523695
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us in the below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 23:00:59
Subject: Kindly assist with ticket ID 1523695

Hi Team,

With regards to below mentioned order numbers, the customer is waiting for the refund. Aramex team has shared the AWB numbers under which the items were returned. Please find attached the screenshot of their confirmation.

Order ID
Order Date
Returned Item ID
Return AWB
Return Request Date
9603224556
16/09/20
162140249, 162212016, 162088473, 162078004
46038149754
20/09/20
9604172358
21/09/20
162232086, 162232095, 162232059, 162232077, 161308945, 162342270, 162186741, 162128883, 162193380
46038433663
23/09/20
9602866015
13/09/20
162232096
No AWB as CnC Order
23/09/20
9602840107
13/09/20
161568730
46038139254;I20028D
19/09/20
9602180512
09/09/20
161887075, 161571802, 162342274, 162129016
46038133540;I20FBFF
17/09/20

Raised a child ticket for the WH confirmation for the same, but the child ticket is closed.

Kindly assist.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76baf7c6dd724e48debe08d87ce6c014%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637396677822067072%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CWMPI5tw3yhThkUHUyHRdqBxuskVnFLeH4hCgqIYcqA%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76baf7c6dd724e48debe08d87ce6c014%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637396677822077067%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DvigzQuu67OMni9UCXsQsqrsQ7kysXUHFB8sxQW7ONU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com