Subject: RE: Late refund // 9607284870
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 31 Oct 2020 04:56:46 +0000

@Prakash Iyangar<mailto:[email-masked]>

Customer confirms to have returned 3 items however only 1 was refunded.

Please advise if we can manually refund the 2 other items worth AED 50.

The customer has been with us since 2019 with multiple orders placed.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 31, 2020 6:53 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Late refund // 9607284870
Importance: High

External email sender, please take precaution.
Hi Team,

With reference order ID: 9607284870
RMA: 1000079214
RMA: Value: SAR50
Tracking ID: 46040344173
Assistance Required: Need urgent Refund
Issue Description: The customer raised 2 return request for 3 items and she returned all the items together. However, refund has only processed only for 1 item.
The name of the items are
162632080 - - Embroidered T-shirt with Short Sleeves
162066406 - - Printed T-shirt with Round Neck and Cap Sleeves

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 7:49:33 AM
Subject: Late refund  // 9607284870

Hi Team,

Ticket- 1618782
Child Ticket- 1622393

Problem Statement: Late refund

Order Date: Oct 10, 2020
Order ID: 9607284870
RMA: 1000079214
Tracking ID: 46040228846, 46040344173

Assistance Required: Need urgent Refund

Issue Description: The customer raised 2 return request for 3 items and she returned all the items together. However, refund has only processed only for 1 item.

Please check item status and process the refund.

The name of the items are

162632080 - - Embroidered T-shirt with Short Sleeves
162066406 - - Printed T-shirt with Round Neck and Cap Sleeves

Thank you for your help

Regards,
Shivani

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