Subject: Refund Not Processed// 6227484734
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 30 Oct 2020 19:57:29 -0700 (MST)

Hi Team, 

With reference to order # 6227484734 

Kindly assist us to process the below RMA ( 1000029157 ) as it has been retuned to Conloc under AWB: 46284334320 on 07 Oct 2020 . And we are not getting any updated from child ticket. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, October 31, 2020 4:47:43 AM 
Subject: Refund Not Processed// 6227484734 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 26-Sep-2020 
Order ID: 6227484734 
Return Tracking ID: 46284334320 
Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for one item which has been delivered to warehouse on 07 Oct 2020 but according to the hybris the status still showing PICKUP_SCHEDULED 
, So we request you to check under RMA 1000029157 so that the refund will be processed asap. 

Note: Child ticket created and the updated on the sheet. 

Regards, 
Algaily.