Subject: Re: Customer returned 2 different RMA items under 1 RMA 24083278
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 30 Oct 2020 06:34:28 -0700 (MST)

Hi Team, 

Problem Statement: Customer returned 2 different RMA items under 1 RMA 24083278 

Order Date : 11/05/2020 

Order ID: 6490899343 
Return Tracking ID: 46070346416;H071B86 -- RMA: 24053037 2 items 

Order ID: 6490914273 
Return Tracking ID:46171761683;H19DF97 -- RMA: 24083278 3 items 
Child Ticket : 1578722 

Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 5 item under 2 different RMAs , 2 items under this Return Tracking ID: 46070346416;H071B86 -- RMA: 24053037 and 3 items under Return Tracking ID:46171761683;H19DF97 -- RMA: 24083278 3items but as per customer she/he handed over all 5 items to the courier team under the Return Tracking ID:46171761683;H19DF97 -- RMA: 24083278 

but according to the hybris the refund has been processed for 3 items under RMA 24083278 , So we request you to check under RMA 24083278 how many item has been received in our warehouse and process the refund for the items received for RMA 24053037 as well 

Regards, 
Shafeeque