Subject: Fwd: ON_VALIDATION_CANCELLED Refund issue / Ticket ID 1469934
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Date: Fri, 30 Oct 2020 06:20:40 -0700 (MST)

From: "Mustafa Chakki" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Tuesday, 27 October, 2020 15:25:12 
Subject: RE: ON_VALIDATION_CANCELLED Refund issue / Ticket ID 1469934 

REFUNDED. 

Original Transaction ID202025366526787 

IP Address168.187.70.73Batch ID 

Transaction Date/TimeTue Oct 27 12:54:42 AST 2020Post Date1027 

Transaction ID202030153758733Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDKuwait Finance House 

Card Number450778******4134Card ExpirationAug , 2024 

Transaction Amount112.650Currency Code414 

Merchant Track ID159966688800043235Result CodeCAPTURED 

Host Response00Authorization Code084158 

AVS ResponseCVD2 Validation Repsonse 

Reference ID030197000119STAN ID122300 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, October 15, 2020 3:16 PM 
To: Mustafa Chakki <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Mustafa Chakki <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]> 
Subject: Re: ON_VALIDATION_CANCELLED Refund issue / Ticket ID 1469934 

External email sender, please take precaution. 

​_ 

Hi Team, 

Need your assistance. 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 13 October, 2020 16:07:27 
Subject: RE: ON_VALIDATION_CANCELLED Refund issue / Ticket ID 1469934 

[ mailto:[email-masked] | @Mustafa
 Chakki ] [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] Reminder please. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 4:42 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: ON_VALIDATION_CANCELLED Refund issue 

+ [ mailto:[email-masked] | @Mustafa
 Chakki ] 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 9, 2020 6:20 AM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON_VALIDATION_CANCELLED Refund issue 
Importance: High 

External email sender, please take precaution. 

Hi Rashid, 

We are still waiting for update, Kindly assist us in below case. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 12 September, 2020 17:20:39 
Subject: Re: ON_VALIDATION_CANCELLED Refund issue 

Hi Team, 

Need your assistance. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 12 September, 2020 10:41:28 
Subject: ON_VALIDATION_CANCELLED Refund issue 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date: Sep 9, 2020 
Order ID: 8202279871 
Total Price: KWD112.65 
Identifier: KNET 
Transaction id: 025350025721 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED and the customer is complaining of deduction and demanding of refund and he has sent for us the Transaction id (025350025721) 

​ 

Note: when I checked this order number in Hybris so I did not find this order in Hybris, and the customer has confirmed that this order number and also sent details approval is attached. 

Regards 
Hafizullah 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com