Subject: Re: Store Complaint: Urgent - 1621188
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Praveen Jawadi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 29 Oct 2020 22:45:11 -0700 (MST)

Hi Team, 

Please assist in closing the below store complaint. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Praveen Jawadi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Monday, 26 October, 2020 21:45:37 
Subject: Store Complaint: Urgent - 1621188 

Hi Team, 

Customer reported that she purchased an item from the Centrepoit Ibn Batuta Mall which was sold to her for AED 79 but when she went home and saw the tag of the item, it showed AED 77 as the price. Customer is saying she feels cheated because of that reason and is threatening for consumer court. Customer is also saying that if the complaint is not resolved within 48 hours she will file the complaint with consumer court directly. 

Please find attached the image of the item, invoice, tag of the item. Also, below are the customer's contact details, request you to please arrange a call with customer on urgent basis regarding the same. 

Name: Sharmina Puthanpurayil 
Contact Number: 0507842696 

Thank you for your help! 

Regards, 
Apoorv