Subject: Refund Not Processed// 6224184105
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 29 Oct 2020 21:09:50 -0700 (MST)

Hi Team, 

With reference to Order ID: 6224184105 
Tracking ID: 46179929471 
RMA: 1000005154 

The items has been delivered to Conloc on 27 Sep 2020 . but RMA still not processed. we have created child ticket and no update on it. Kindly assist us to process the RMA. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, October 15, 2020 11:51:51 PM 
Subject: Refund Not Processed// 6224184105 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 15-Sep-2020 
Order ID: 6224184105 
Return Tracking ID: 46179929471 
Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for one that has been delivered to warehouse on 27 Sep 2020 but according to the hybris the status still showing PICKUP_SCHEDULED, So we request you to check under RMA 1000005154 so that the refund will be processed asap. 

Note: Child ticket has been created but no action has been done. 

Regards, 
Algaily