Subject: Re: Damaged item received- 8397819065
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Thu, 29 Oct 2020 08:05:51 -0700 (MST)

Hi Team, 

Please look into the below case and assist in replacement of this item if possible as the customer received it damaged. We have already escalated to the warehouse but no response on this. 

Please check the attached image for the item. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 29 October, 2020 13:38:24 
Subject: Re: Damaged item received 

Hi Team, 

Please note that the customer received the below item damaged as in the attached. 

Item: 162150401 - - Vista 2-Door Buffet with 4-Drawers 

Orders: 8397819065 
Tracking ID's: 00118000018363517 
Customer number: +96550815715 

Kindly contact the customer and arrange for a replacement. 

Best regards, 
Asjad