Subject: Refund not processed
From: Samer Salmeh <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 29 Oct 2020 05:56:22 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 2, 2020 
Order ID: 9601018290 
RMA: 1000000506 
Store code: Centrepoint21006 

Issue Description: Customer raised a return request for one item on 11/09/2020. According to the hybris the refund has been not processed yet, So we request you to check under RMA 1000000506 and kindly process the refund as soon as possible. 

We Have escalated to WH for refund, they reply as" If its a return for a C&C order, customer will receive an auto generated email to fill out the pick up location. If the customer doesn't reply to this, pick up will not be generated. 

In case customer didn't get the email, raise a JIRA ticket to trigger the email." 

Child ticket :1595978 
My ticket:1585028 

please note that the value of item which the customer return to store only AED29 

Kindly check and advise 

Regards,