Subject: Refund Not Processed// 2000200785
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 28 Oct 2020 18:36:21 -0700 (MST)

Hi Team, 

Kindly assist us to process the RMA as the item has been retuned to WH and RMA still not processed, we are not getting update from child ticket. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 29 October, 2020 06:30:22 
Subject: Refund Not Processed// 2000200785 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 25, 2020 
Order ID: 2000200785 
Return Tracking ID: 43819791643 
Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for 7th items that have been delivered to warehouse on 20 Oct 2020 but according to the hybris the status still showing PICKUP_SCHEDULED, So we request you to check under RMA 1000073244 so that the refund will be processed asap. 

Regards, 
Algaily.