Subject: Resolution Time SLA
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Wed, 28 Oct 2020 05:41:04 +0000

Hi All,

Resolution time for both emails and chats have been extremely high for the past couple of days.

Date
Email 1st Response Time
Email Resolution Time
Chats1st response SLA
Chats Resolution Time
25-Oct
4h 44m
45h 59m
29s
10m 10s
Date
Email 1st Response Time
Email Resolution Time
Chats1st response SLA
Chats Resolution Time
26-Oct
5h 44m
50h 34m
2m 24s
1h 8m
Date
Email 1st Response Time
Email Resolution Time
Chats1st response SLA
Chats Resolution Time
27-Oct
11h 2m
52h 30m
1m 1s
9m 49s

Please look into this on priority and check as to why the SLA is this high.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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