Subject: Re: RE: Refund / Returned order / 6223130615
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Oct 2020 05:04:47 +0000

Dear Jessie,      As there is nothing pending at our end as of now we are proceeding with the ticket # 165981 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.      An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Tue, 27 Oct at  1:52 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure   

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Vikash Kumar,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Sun, 25 Oct at  3:37 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Please let us know if any assistance is required from the Fareye support end. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Vikash Kumar,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Thu, 22 Oct at 11:48 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Yes, please loop in Saudi Post team as well because if there is any change in mapping ,then partner should let us know prior so that the mismatch can be avoided. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shailesh Bisht,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Thu, 22 Oct at 10:01 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Ankit, 

 

 Should we loop Saudi Post team to get this rectified? 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087