Subject: RE: KNET ON VALIDATION - 1471673
From: Mustafa Chakki <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Fauzan Musalman <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 27 Oct 2020 10:03:53 +0000

REFUNDED

IP Address168.187.70.73Batch ID-1
Transaction Date/TimeTue Oct 20 11:02:56 AST 2020Post Date1020
Transaction ID202029440488240Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******8346Card ExpirationJul , 2021
Transaction Amount9.800Currency Code414
Merchant Track ID159949394900094037Result CodeCAPTURED
Host Response00Authorization Code059213
AVS ResponseCVD2 Validation Repsonse
Reference ID029496000645STAN ID231636
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Original Transaction ID202025136250487
IP Address168.187.70.73Batch ID
Transaction Date/TimeTue Oct 27 13:01:59 AST 2020Post Date1027
Transaction ID202030153540112Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******0209Card ExpirationOct , 2020
Transaction Amount5.900Currency Code414
Merchant Track ID159947227400021363Result CodeCAPTURED
Host Response00Authorization Code573909
AVS ResponseCVD2 Validation Repsonse
Reference ID030197000120STAN ID13729
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Original Transaction ID202025153310114
IP Address168.187.70.73Batch ID
Transaction Date/TimeTue Oct 27 13:03:32 AST 2020Post Date1027
Transaction ID202030153493646Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******0209Card ExpirationOct , 2020
Transaction Amount9.800Currency Code414
Merchant Track ID159949332100088900Result CodeCAPTURED
Host Response00Authorization Code578543
AVS ResponseCVD2 Validation Repsonse
Reference ID030197000121STAN ID348483
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 13, 2020 4:04 PM
To: Mustafa Chakki <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Fauzan Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: KNET ON VALIDATION - 1471673
Importance: High

External email sender, please take precaution.
Hi Mustafa,

Need your assistance in urgent basis.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 9:44:58 PM
Subject: Fwd: KNET ON VALIDATION - 1471673

Hi Team,

Kindly assist in processing the following KNET refund ticket: 03651008. The amounts that has been deducted from customer's account are KWD 9.80, KWD 9.80, KWD 5.90. Please find attached the bank statement for the same and the transaction details below:
1. Order placed on 7th September, 2020 for KD. 9.800 (Payment done from NBK)
Reference Number: 025133024834 and Transaction Number: 538726

2. Order placed on 7th September for KD 5.900 (Payment done from Gulf Bank)
  Transaction Number: 025150011296 and Authorization Number: 233587

3 Order place on 7th September for KD 9.800 (Payment done through Gulf Bank)
   Transaction Number: 025133024322 and Authorization Number: 740179

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 16:04:56
Subject: Re: KNET ON VALIDATION

Hi Abhishek,

First create a Knet ticket for the odder 8201982752   if it not processed within 5 days then escalate to us.

Regards,
Fauzan

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 11:02:29
Subject: KNET ON VALIDATION

Hi Team,

Kindly ignore the previous mail.

With reference to order number 8201982752  for the amount KWD 9.800 has not been placed successfully as the payment from the  KNET account user has been unsuccessful.

Amount hasn't been captured in hybris and there is no payment details in hybris. However, customer shared the bank statement showing amount debited twice to his account. Also one order customer placed but there is no details in hybris for the amount KWD 5.900. Bank statement is attached.

Kindly check and do the needful.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 11:01:34
Subject: KNET ON VALIDATION

Hi Team,

With reference to order number 8201982752  for the amount KWD 9.800 has not been placed successfully as the payment from the  KNET account user has been unsuccessful.

Amount hasn't been captured in hybris and there is no payment details in hybris. However, customer shared the bank statement showing amount debited twice to his account. Also one order customer placed but there is no details in hybris for the amount KWD 5.900. Bank statement is attached.

Kindly check and do the needful.

Regards,
Abhishek Borgaonkar

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