Subject: RE: RE: Refund / Returned order / 6231787487
From: Mohd Imran <[email-masked]>
To: Vishwajeet Singh <[email-masked]>, FarEye Support <[email-masked]>
Cc: Shatakshi Pandey <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, "[email-masked]" <[email-masked]>, Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 27 Oct 2020 08:56:15 +0000

Hi Vishwajeet,

PFB.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Vishwajeet Singh <[email-masked]>
Sent: Tuesday, October 27, 2020 12:28 PM
To: FarEye Support <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Shatakshi Pandey <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]
Subject: RE: RE: Refund / Returned order / 6231787487

Hi Imran ,

Kindly confirm the time stamp

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 12:25 PM
To: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: RE: Refund / Returned order / 6231787487

External email sender, please take precaution.
Dear Vishwajeet,

Please reply to the previous mail, and confirm the timestamp for the shared AWB.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/42146d8f54b0bafa057a6aa78447b6f0cd2e47f43eebb8514223143317db9f5f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F42146d8f54b0bafa057a6aa78447b6f0cd2e47f43eebb8514223143317db9f5f&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C3c57ba26362b4c0f861508d87a523daa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393840923104741%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0XmXbnfg9hOf1r7Pl4iaV57XaVm%2BqJaZMsGCiIKqfa4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C3c57ba26362b4c0f861508d87a523daa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393840923114737%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uxtXF6lclUkGL44qQmjg8CpzCSHARmFrGhnjpulmlOY%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C3c57ba26362b4c0f861508d87a523daa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393840923114737%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DnOD3ul0ABVmdA8N5REH9mEkrI3lL%2BzKvZFeDwIqAY0%3D&reserved=0>
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On Mon, 26 Oct at 7:18 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vishwajeet,

Greetings from FarEye !!!

We would like to inform you that we have received your concern regarding status update, in order to proceed further please confirm the timestamp for the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/42146d8f54b0bafa057a6aa78447b6f0cd2e47f43eebb8514223143317db9f5f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F42146d8f54b0bafa057a6aa78447b6f0cd2e47f43eebb8514223143317db9f5f&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C3c57ba26362b4c0f861508d87a523daa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393840923144717%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=y6yMbVDyHFu8yx7Y1rp%2Fer0S1DB3G%2BsSA%2BFkbgVlV14%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C3c57ba26362b4c0f861508d87a523daa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393840923154716%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mGxdPbaUz5SbOEgbZvboFJuJ721ht%2BPyzk5Gp1%2BnQs0%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C3c57ba26362b4c0f861508d87a523daa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393840923154716%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IcHgDpTAhDqJuJex7ADhuRTjOgHPAkEjVnWpctuU2gU%3D&reserved=0>
Call: +91 70-6595-6595
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On Mon, 26 Oct at 6:56 PM , Vishwajeet Singh <[email-masked]<mailto:[email-masked]>> wrote:
++ @FarEye Support<mailto:[email-masked]> Team,

Pls update the status for subjected order as rto_delivered & confirm .

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 5:02 PM
To: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund / Returned order / 6231787487

Hi Shatakshi/Vishwajeet,

Please check and update order status as NDR, as per courier order is RTO.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODAyMDE0NjksImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.iwzLY1D7ccjGKwBxL39cW0LelEFWqPlthTcmYpUOqAk]

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 12:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund / Returned order / 6231787487

External email sender, please take precaution.
Hi Team,,

With reference to order #6231787487
Order Date:  Oct 10, 2020
Tracking ID: CRDSAL0079548220

The order has been returned to WH (RTO) on 18 October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Shakeeb
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