Subject: Refund issue case ID: 1549262
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 26 Oct 2020 20:45:00 -0700 (MST)

Hi Team, 

With reference to order # 6479532864 
Collection Reference: D2254E9 
RMA: 24211001 
RMA Value: SAR116.1 

As per the collection reference the item has been collected, we have created child ticket to check and process the RMA but we are not getting any update. Kindly assist us to process the RMA and close the case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, October 11, 2020 10:59:46 PM 
Subject: refund issue case ID: 1549262 

Problem Statement: Refund Not Processed 
Order Date : 09-Apr-2020 
Order ID: 6479532864 
return Tracking ID: 45943218090;D2254E9 
Assistance Required: Need refund for customer. 

Issue Description: the items have been collected under reference ID D2254E9 in april but we do not know whether it has been submitted to WH conloc or not 
and there is no response from the WH even after the escalation. 
please do needful. 

Regards, 
CS Team Ammar Asif