Subject: RE: Refund Not Processed
From: EGYWH ADMIN <[email-masked]>
To: Mohd Imran <[email-masked]>, Ahmed Yousry Ibrahim Hussien <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Mon, 26 Oct 2020 08:21:19 +0000

Dears,
Kindly find the below table,

RETURN_ORDER
SALES_ORDER_NO
COURIER_PARTNER
AWB_NO
ITEM_ID
RETURN_QTY
RECEIVED_QTY
1000060160
2000242350
ARA
43819429006
162617949
1
0
1000060160
2000242350
ARA
43819429006
162617925
1
0

Thank
Best Regards,
Islam Samir | Warehouse E-Commerce In charge
Orient International Trading Ltd | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo |
Mob: +201029973277
 www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Mohd Imran <[email-masked]>
Sent: Sunday, October 25, 2020 8:35 AM
To: EGYWH ADMIN <[email-masked]>; Ahmed Yousry Ibrahim Hussien <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Refund Not Processed

Hi @EGYWH ADMIN<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>,

Please check and process below refund. Shipment delivered to W/H.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 9:36 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 October, 2020 18:01:55
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 04/10/2020

Order ID: 2000242350
Return Tracking ID: 43819429006
Assistance Required:  Refund not processed

Issue Description: Customer raised a return request for 2 items and as per customer she/he handed over all 2 items to the courier team.

but according to the hybris the refund has not been processed for items, So we request you to check under RMA 1000060160 how many item has been received in our warehouse and process the refund.

Regards,
Shafeeque

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