Subject: RE: Late Shipping/ 6228372032 - MOC 14326318
From: Mohamed Nagy <[email-masked]>
To: LMG OMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>, asjad hussain <[email-masked]>, Parvez Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Mon, 26 Oct 2020 08:19:00 +0000

Dear Team,

REQ0162006 was raised regarding this concern, appreciate your assistance and fast response.

Regards,
Mohamed Nagy

From: ArishLaila <[email-masked]>
Sent: Sunday, October 25, 2020 10:24 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Mohamed Nagy <[email-masked]>
Cc: seeta.seeta <[email-masked]>; asjad hussain <[email-masked]>; Parvez Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Escalations Dxbteam <[email-masked]>; Suvadeep Saha <[email-masked]>
Subject: RE: Late Shipping/ 6228372032 - MOC 14326318

Team- due to tech issue unable to dispatch .please inform customer accordingly .

Kindly cancel below order and proceed manual refund

CP
1-Oct
INC0883805
6228372032
504Error
ECRYD1580581

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 7:13 AM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping/ 6228372032 - MOC 14326318
Importance: High

External email sender, please take precaution.
Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 10:02:10 PM
Subject: RE: Late Shipping/ 6228372032 - MOC 14326318

Dear Team,

Case is now MOC case,
Kindly advise and do the needed by either ship or cancel the order,

Regards,
Mohamed Nagy

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 4:32 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Late Shipping/ 6228372032
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order ID: 6228372032
Tracking ID:  N/A
Customer placed order on Sep 28, 2020 and till now he/she has not received the order. As per the hybris there is no consignment details.
Kindly check and do the needful.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 5:42:12 PM
Subject: Late Shipping/ 6228372032

Hi Team,

Problem Statement:  (Late Shipping)
Order Date :Sep 28, 2020
Order ID: 6228372032
Tracking ID: N/A
parent ticket: 1561871
child ticket: 1564416
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Sep Sep 28, 2020  and till now he has not received the order.
Customer is chasing us for his order so we request you to expedite the delivery date.

Regards,
Asjad.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com