Subject: RE: refund deducted twice case ID: 1492196
From: Jessie Caparas <[email-masked]>
To: Mohammed Athar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 26 Oct 2020 04:31:54 +0000

Thanks Mohammed.

FYI @Apoorv Joshi<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Mohammed Athar <[email-masked]>
Sent: Monday, October 26, 2020 12:33 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: refund deducted twice case ID: 1492196

Hi Jessie,

As per the below details, we found only one credit in our bank statement. Capture of 55 SAR & REFUND of 30 SAR already done.

Request the customer to check with his bank.

Thanks & Regards,
Athar Mohammed,

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 8:55 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund deducted twice case ID: 1492196
Importance: High

@Mohammed Athar<mailto:[email-masked]>

Can you please confirm on the below?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Saturday, October 3, 2020 11:18 AM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: refund deducted twice case ID: 1492196

Hi @Mohammed Athar<mailto:[email-masked]>

Can you please confirm?

We only see 1 captured made on September 2nd.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 1, 2020 1:17 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: refund deducted twice case ID: 1492196

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 September, 2020 11:49:04
Subject: refund deducted twice case ID: 1492196

Problem Statement: amount deducted twice
Order Date :  02/09/20
Order ID: 6220769070
Tracking ID: 46175139441
Assistance Required: Need refund for customer.

Issue Description: as per customer he placed the order on 02/09/2020 but after 4 days the same amount 55 sar got deducted without placing the order as he shared with us the proof of deduction , now he is looking for his refund.
​
please do needful.

Regards,
CS Team Ammar Asif

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