Subject: RE: RMA Creation Issue - 9601226852
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Atmaram Tiwari <[email-masked]>, Gopinath N <[email-masked]>
Cc: "Gopinath Rajasekaran (TCS)" <[email-masked]>, Pooja Sharma <[email-masked]>, Krishnaraj K <[email-masked]>, Venkata Burle <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, Chaitrashree MCMC <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <
Date: Sun, 25 Oct 2020 17:57:54 +0000

@Atmaram Tiwari<mailto:[email-masked]> @Gopinath N<mailto:[email-masked]>

A kind reminder on the below please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 24, 2020 12:15 PM
To: Jessie Caparas <[email-masked]>
Cc: Atmaram Tiwari <[email-masked]>; Gopinath N <[email-masked]>; Gopinath Rajasekaran (TCS) <[email-masked]>; Pooja Sharma <[email-masked]>; Krishnaraj K <[email-masked]>; Venkata Burle <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Chaitrashree MCMC <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Pradeep Prusty <[email-masked]>
Subject: Re: RMA Creation Issue - 9601226852

External email sender, please take precaution.
Hi Jessie,

As per below response it appears that the fix is live right now however, for this order: 9601226852, we are still unable to see the items that customer wish to return: 160699593, 161306362. Kindly assist in getting the same reinvestigated.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Gopinath" <[email-masked]<mailto:[email-masked]>>
To: "Atmaram Tiwari" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Gopinath Rajasekaran, TCS" <[email-masked]<mailto:[email-masked]>>, "Pooja Sharma" <[email-masked]<mailto:[email-masked]>>, "Krishnaraj" <[email-masked]<mailto:[email-masked]>>, "Venkata Burle" <[email-masked]<mailto:[email-masked]>>
Cc: "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>, "Chaitrashree MCMC" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Pradeep Prusty" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 October, 2020 11:45:38
Subject: RE: RMA Creation Issue - 9601226852

Hi Atma,

The fix went live for timeout issue on 13th of October. Please let us know if we face any issues.

Thanks and Regards,
Gopinath N

From: Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>
Sent: 17 October 2020 10:21
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Gopinath Rajasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>
Cc: LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Chaitrashree MCMC <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>
Subject: Re: RMA Creation Issue - 9601226852

++ ORR project team,

Hi Gopi/Chaitra,

The only case where RMA exist in OMS but not in Hybris is request timeout case.  Please confirm when fixed was deployed for Hybris and match the timestamp for this RMA .
We have to make sure OMS fix is working properly else this need to be further investigated and fixed It from OMS side.

Regards,
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.webteam.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C53d4a04272e8448ba56508d877f4f018%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637391241200369448%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IcvmA127BGewQVPd6p%2Fod3QOmrMaqIrAqPmTSyq83uE%3D&reserved=0>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 17 October 2020 at 7:49 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, "Gopinath Rajasekaran (TCS)" <[email-masked]<mailto:[email-masked]>>, Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>, Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Cc: LMG OMS <[email-masked]<mailto:[email-masked]>>, "Vijay mandal (TCS)" <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>, Chaitrashree MCMC <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>, Pradeep Prusty <[email-masked]<mailto:[email-masked]>>
Subject: RE: RMA Creation Issue - 9601226852

@Atmaram Tiwari<mailto:[email-masked]> @Gopinath Rajasekaran (TCS)<mailto:[email-masked]>

Can you please help delete the current RMA showing in OMS?

We are unable to create any RMA for this order.

As per Jagmohan, RMA # 1000030107 is showing however this is not showing in Hybris.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 3:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Gopinath Rajasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; Chaitrashree MCMC <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>
Subject: Re: RMA Creation Issue - 9601226852

External email sender, please take precaution.
Hi Jessie,

Please advise on the below case.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, "Gopinath Rajasekaran, TCS" <[email-masked]<mailto:[email-masked]>>, "Chaitrashree MCMC" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Pradeep Prusty" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 October, 2020 20:48:32
Subject: Re: RMA Creation Issue - 9601226852

Dear Jagmohan,

Thank you for your response.

However, the same is not reflecting on Hybris/cockpit. Please find attached the screenshot for the same. Customer is contacting to arrange collection for their items daily.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, "Gopinath Rajasekaran (TCS)" <[email-masked]<mailto:[email-masked]>>, "Chaitrashree MCMC" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Pradeep Prusty" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 October, 2020 18:02:03
Subject: RE: RMA Creation Issue - 9601226852

Hi Apoorv,

Return Order  1000030107 Is already created for the reported sales order on 1’st Oct.

++ ORR Team

Regards
Jagmohan

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 4:12 PM
To: LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RMA Creation Issue - 9601226852

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9601226852

We are trying to arrange collection for the following items: 160699593, 161306362 however, unable to as during RMA Creation the items are not populating. We raised to technical team for the same but they have mentioned that the item quantity is set as 0 meaning the items are non returnable. The items are shoes and are returnable.

Kindly look into this so we can arrange the collection for the customer.

Thank you for your help!

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com