Subject: RE: On Validation but amount deduct / 8399427687/1424508
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Date: Sun, 25 Oct 2020 17:56:03 +0000

No reply on this as well.

@Mustafa Chakki<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 24, 2020 1:41 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Rehan Khan <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: Re: On Validation but amount deduct / 8399427687/1424508

External email sender, please take precaution.
Hi Team,

Please assist in getting the below case closed.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 October, 2020 18:30:51
Subject: Re: On Validation but amount deduct / 8399427687/1424508

Hi Mustafa,

Can you please assist us in the below case as the case is pending since Sept.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 6:22:57 PM
Subject: Re: On Validation but amount deduct / 8399427687/1424508

Hi Team,

Please ignore the previous mail.

Kindly assist us to process the Knet ticket: 03624067 created on Sep 29, 2020 for the order #8399427687

Regards,
Rehan
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 October, 2020 17:54:45
Subject: Re: On Validation but amount deduct / 8399427687

Hi Team,

The case has pending with us since September so we request you please do the needful to close this case as soon as possible.

Regards
Rehan
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 August, 2020 16:01:30
Subject: On Validation but amount deduct / 8399427687

Hi Team,

The order has not been placed successfully because it was on validation and as per the Payment Transactions nothing has been captured and authorized but customer claimed the amount has been deduct from his account.
So please refund his amount as soon as possible.

Order number - 8399427687
Ticket number -1424508
Amount - KWD51.90

Regards
Rehan

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