Subject: RE: Return Processing Request - 2000066060
From: Mohd Imran <[email-masked]>
To: Service Center - CAI Consumer CS <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Ahmed Yousry Ibrahim Hussien <[email-masked]>, EGYWH ADMIN <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 25 Oct 2020 12:42:00 +0000

Hi @Service Center - CAI Consumer CS<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>,

Please check warehouse claiming shipment not delivered to them

AWB # 43819237976

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, October 25, 2020 2:22 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Ahmed Yousry Ibrahim Hussien <[email-masked]>; EGYWH ADMIN <[email-masked]>; Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Return Processing Request - 2000066060

External email sender, please take precaution.
Hi Team,

As per the following tracking: 43819237976

Items are already delivered to the warehouse since Oct 12, 2020. Kindly check and advise.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "egywh admin" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ahmed Yousry" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 24 October, 2020 16:52:24
Subject: RE: Return Processing Request - 2000066060

Dears,
We didn’t receive it from courier till now.

Thank
Best Regards,
Islam Samir | Warehouse E-Commerce In charge
Orient International Trading Ltd | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo |
Mob: +201029973277
 www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C4d440124a51045469f1908d878cfd5bd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392181330904404%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kjCd7ttdFdsq4d%2FOaawVgU0YLKeENM%2Bsl7n0qaNmpHg%3D&reserved=0>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 11:37 AM
To: EGYWH ADMIN <[email-masked]<mailto:[email-masked]>>; Ahmed Yousry Ibrahim Hussien <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Processing Request - 2000066060

External email sender, please take precaution.
Hi Team,

Please advise if there is any update on the below case. The refund has still not processed and the customer is chasing for the refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ahmed Yousry" <[email-masked]<mailto:[email-masked]>>
To: "egywh admin" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 19 October, 2020 14:22:20
Subject: Re: Return Processing Request - 2000066060

@EGYWH ADMIN<mailto:[email-masked]>
احصل على Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C4d440124a51045469f1908d878cfd5bd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392181330914358%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tob4E6wu6WpwjLLuebhiW%2F4B5zvZjjvqkoHUBBtWm0M%3D&reserved=0>

________________________________
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 9:03:26 AM
To: Ahmed Yousry Ibrahim Hussien <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Processing Request - 2000066060

Hi @[email-masked]<mailto:[email-masked]>,

Please process below return.

Shipment delivered to warehouse.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 7:37 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Return Processing Request - 2000066060

External email sender, please take precaution.

Hi Team,

With reference to the order  number: 2000066060

AWB: 43819237976

As per the tracking following item has been delivered to warehouse on Oct 12, 2020: 160328001, 162373198, 161894178. To process the same we have raised a child ticket under: 1590613 however, no update in 2 days. We request you to please assist in getting the same processed asap. Value of the refund is EGP 610.

Thank you for your help!

Regards,

Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C4d440124a51045469f1908d878cfd5bd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392181330924316%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YEcVFrr25hmuWQkxbBRgAFoe8QbkAMP5FJ5BUUxzwzU%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com