Subject: Re: RE: Refund approval #6483631694
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Oct 2020 07:53:09 +0000

Dear Jessie,      Since nothing is pending from our side, we are proceeding with the ticket  # 165220 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.     Please provide your valuable feedback.     An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye         Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 22 Oct at  7:45 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Jessie, 
   
 Please advise on the below case. The order status is still shipped and there are 2 same tracking that are showing in this order. The following tracking number is NDR: 290086947914. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

  

 From: "FarEye Support" <[email-masked]> To: "Jessie Caparas" <[email-masked]> Cc: "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, "malik ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> Sent: Wednesday, 21 October, 2020 04:18:34 Subject: Re: RE: Refund approval #6483631694  

 

 Dear Jessie, 

 
 
Since nothing is pending from our side, we are proceeding with the ticket # 165220 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. 

 
After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

 Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

 

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

 Unfeigned Regards, 
   
 Ankit Mahajan 
 Sr. Technical Engineer 
 Contact #:- +91 70-6595-6595 

 

 

  

    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message.   

                           
                            On
                            Sat, 17 Oct at  1:30 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:

@LMG OMS

@Vijay mandal (TCS)

 

 As confirmed by Fareye, please do the needful. 

 

 REQ0157566 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 

  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, October 15, 2020 11:31 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked];
 [email-masked] 
Subject: Re: RE: Refund approval #6483631694 

 

 
External email sender, please take precaution.

 

 
 
 Dear Jessie, 

 

   

 
 We would like to inform you that the shared AWB is archived in our system and hence we cannot re-publish the status for this AWB further. You can share this data with
 LMIT team so that they can update the same in OMS/Hybris. 

 

   

 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

Shailesh Bisht, 

 

 
 Technical Engineer

 

 

 
 
FarEye-
 Enabling Digital Logistics

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 
 
Digital Disruptor

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

  

 

  

 

  

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

165220:211857

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com