Subject: RE: Late C&C collection 9603003238
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 25 Oct 2020 06:57:29 +0000

@Jainul<mailto:[email-masked]> Could you please assist here as I tried calling the Deerfields mall store twice but no answer.

The order has been dispatched from the WH but the status has not been updated and customer is following up.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Sunday, October 25, 2020 8:33 AM
To: Shakeeb Arsalan <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Late C&C collection 9603003238
Importance: High

@Akshay Berry<mailto:[email-masked]> will confirm for us today.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 6:16 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late C&C collection 9603003238

External email sender, please take precaution.
Hi Jessie,

I Contacted the store twice but they did not get back to me.

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 12:29:01 PM
Subject: RE: Late C&C collection 9603003238

@Shakeeb Arsalan<mailto:[email-masked]>

It shows shipped from our side.

Have you checked with the store?

@Akshay Berry<mailto:[email-masked]> can we please call the store to confirm?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 9:47 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; james jhunyu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late C&C collection 9603003238

External email sender, please take precaution.
Hi Team.

Please assist in getting the below order marked as not picked as the customer is asking for the refund.
the order is pending since 14th of Sep,
as per the WH it was shipped on 14th of Sept to the store, and now the store is not getting back to us regarding the order.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "james jhunyu" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 2:50:56 PM
Subject: Re: Late C&C collection 9603003238

Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "james jhunyu" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 1:18:14 PM
Subject: Late C&C collection 9603003238

Hi Team,

Issue statement : Late C&C collection
Order Created:Sep 14, 2020
Order : 9603003238
Store Code : Babyshop21032

Issue description : as per the WH the order was shipped to the store on 14th of Sept, Please confirm if you have the order available at the store ?
if yes please contact the customer and arrange the collection at the soonest.

Regards
Shakeeb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com