Subject: RE: SADAD ON_VALIDATION_CANCELLED - 6203463872
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 25 Oct 2020 06:24:19 +0000

Hi Fauzan,

Please provide bank details to process refund.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 23, 2020 11:07 PM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Ali Atef <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: SADAD ON_VALIDATION_CANCELLED - 6203463872
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to this order (6203463872) the order is ON_VALIDATION_CANCELLED. and customer has paid by SADAD. Kindly assist us if the amount has bee captured.

Regards,
Fauzan
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ali Atef" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 1:27:00 PM
Subject: Re: ON_VALIDATION_CANCELLED - 6203463872

Hi Malik,

Kindly check on the below case and assist in closing this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ali Atef" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: ON_VALIDATION_CANCELLED

Hi Team,

Ticket ID:1395946

With reference to this order (6203463872) the order is ON_VALIDATION_CANCELLED and in hybris shows that the refund has been initiated successfully but as per to the customer said he did not get the refund and he share his statement from 19/07/2020 to 03/08/2020 with us.

Kindly check and advice us according to that.

Regards,
Atef

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